Terms of Service

1. Introduction and Agreement

These Terms of Service ("Terms") constitute a legally binding agreement between Getnumero Technology Limited, a company incorporated in Nigeria with registration number RC: 7159847 ("Numero," "we," "us," "our," or "Company"), and you ("User," "you," or "your") regarding your use of our financial technology services, including but not limited to cross-border payment processing, virtual account management, virtual card issuance, financial API services, and related digital financial infrastructure solutions.

By accessing, using, or interacting with our services, including our website located at usenumero.com, mobile applications, application programming interfaces (APIs), and any other digital platforms or services operated by Numero, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any provision of these Terms, you must immediately cease using our services and discontinue any further interaction with our platforms.

These Terms apply to all individuals, entities, and organizations that utilize our services, regardless of their geographical location, citizenship, or residency status. Our services are primarily designed to serve African businesses and individuals, with particular focus on Nigerian markets, while maintaining compliance with international financial services standards and regulatory requirements.

2. Description of Services

Numero provides comprehensive financial technology infrastructure services designed to facilitate cross-border payments, virtual account management, and financial API integration for African businesses and individuals. Our services are designed to address the unique challenges faced by African companies in conducting international business operations and accessing global financial markets.

2.1 Cross-Border Payment Services

Our cross-border payment services enable users to send money from Nigeria to multiple international destinations with competitive exchange rates and transparent fees. These services include same-day processing for transactions initiated before 2:00 PM Nigerian time, comprehensive transaction tracking, and regulatory compliance with applicable financial services laws and anti-money laundering requirements.

2.2 Virtual Account Services

We provide virtual account solutions that allow businesses to receive payments in multiple currencies, manage international transactions, and maintain compliance with regulatory requirements. Virtual accounts are designed to facilitate cross-border business operations while ensuring security and regulatory compliance.

2.3 Virtual Card Services

Our virtual card services provide businesses with USD-denominated prepaid cards for international business expenses, online purchases, and cross-border transactions. These cards are designed to simplify international business operations while maintaining security and compliance standards.

2.4 Financial API Services

We offer comprehensive financial API services that enable businesses to integrate payment processing, virtual account management, and cross-border transfer capabilities into their own applications and platforms. Our APIs are designed to provide secure, reliable, and scalable financial infrastructure for businesses of all sizes.

3. Eligibility and Account Registration

To use our services, you must meet certain eligibility requirements and complete a comprehensive registration process. These requirements are designed to ensure compliance with applicable laws and regulations, protect the security of our platform, and maintain the integrity of our financial services.

3.1 Age and Legal Capacity Requirements

You must be at least 18 years old and have the legal capacity to enter into binding agreements to use our services. By using our services, you represent and warrant that you meet these age and capacity requirements and that you are authorized to enter into these Terms on behalf of yourself or the entity you represent.

3.2 Identity Verification and KYC Requirements

As a financial services provider, we are required to verify your identity and conduct know-your-customer (KYC) procedures in accordance with applicable anti-money laundering laws and regulations. You agree to provide accurate, complete, and up-to-date information during the registration process and to cooperate with our verification procedures.

3.3 Business Verification Requirements

Business users must provide additional verification documents including business registration certificates, tax identification numbers, proof of address, and other documentation required for regulatory compliance. We reserve the right to request additional information or documentation at any time to ensure ongoing compliance with applicable laws and regulations.

4. Acceptable Use and Prohibited Activities

Our services are designed to facilitate legitimate business and personal financial transactions. We strictly prohibit any use of our services for illegal, fraudulent, or unauthorized purposes. Violation of these acceptable use policies may result in immediate account suspension, termination of services, and reporting to relevant regulatory authorities.

4.1 Prohibited Activities

You agree not to use our services for any illegal, fraudulent, or unauthorized purposes, including but not limited to money laundering, terrorist financing, fraud, identity theft, unauthorized access to accounts, or any other activities that violate applicable laws or regulations. We reserve the right to investigate and report any suspected illegal activities to relevant authorities.

4.2 Compliance with Laws and Regulations

You agree to comply with all applicable laws and regulations in your use of our services, including but not limited to anti-money laundering laws, financial services regulations, tax laws, and any other relevant legal requirements. You are responsible for ensuring that your use of our services complies with the laws of your jurisdiction and any other applicable jurisdictions.

4.3 Security and Account Protection

You are responsible for maintaining the security of your account credentials and for all activities conducted through your account. You agree not to share your account credentials with third parties, to use strong passwords, and to immediately notify us of any unauthorized access or suspicious activity. We are not liable for any losses resulting from unauthorized access to your account.

5. Fees, Charges, and Payment Terms

Our fee structure is designed to be transparent and competitive, with no hidden charges or monthly subscription fees. We operate on a transaction-based pricing model where fees are clearly disclosed before each transaction and are based on the specific service provided and the amount involved.

5.1 Transaction Fees

Transaction fees for our services are detailed on our pricing page and may vary based on the type of service, transaction amount, and other factors. All applicable fees are clearly displayed before transaction confirmation and are deducted from the transfer amount. We reserve the right to modify our fee structure at any time, with such changes becoming effective upon publication on our website and platforms.

5.2 Exchange Rate Markup

We apply a competitive markup to exchange rates to cover our operational costs and provide sustainable services. Current exchange rates and markups are displayed in real-time on our web application and are based on current market conditions. We strive to provide competitive rates while maintaining service quality and regulatory compliance. Exchange rates and markups are subject to change based on market conditions and operational requirements.

5.3 Additional Charges

Additional charges may apply for specific services such as expedited processing, document verification, or compliance-related activities. These charges are clearly disclosed before service provision and are only applied with your explicit consent. We do not charge monthly maintenance fees, account opening fees, or other recurring charges.

6. Transaction Processing and Settlement

Our transaction processing system is designed to provide fast, secure, and reliable financial services while maintaining compliance with applicable regulations and ensuring the security of all transactions. We implement comprehensive security measures and monitoring systems to protect against fraud and unauthorized activities.

6.1 Processing Times and Cutoffs

Cross-border payments initiated before 2:00 PM Nigerian time are processed on the same business day, subject to receiving bank processing times and regulatory requirements. Transactions initiated after this cutoff time are processed on the next business day. Local transfers within Nigeria are typically processed within minutes, subject to receiving bank processing times.

6.2 Transaction Limits and Restrictions

We implement transaction limits and restrictions to ensure compliance with regulatory requirements and to protect against fraud and money laundering. These limits may vary based on your account type, verification level, and regulatory requirements. We reserve the right to adjust these limits based on risk assessment and regulatory compliance requirements.

6.3 Transaction Monitoring and Compliance

All transactions are monitored for compliance with applicable laws and regulations, including anti-money laundering requirements and financial crime prevention measures. We may request additional information or documentation for any transaction that requires further verification or compliance review. Failure to provide requested information may result in transaction delays or cancellation.

7. Account Management and Security

We provide comprehensive account management tools and security features to help you maintain control over your financial services and protect your account from unauthorized access. Our security measures are designed to meet industry standards and regulatory requirements while providing a user-friendly experience.

7.1 Account Access and Authentication

Access to your account is protected by multi-factor authentication, including password protection and additional verification methods. You are responsible for maintaining the security of your authentication credentials and for all activities conducted through your account. We recommend using strong, unique passwords and enabling all available security features.

7.2 Account Monitoring and Alerts

We provide real-time account monitoring and customizable alerts to help you stay informed about account activity and potential security issues. You can configure alerts for various activities including login attempts, transactions, balance changes, and other account events. We recommend enabling relevant alerts to enhance your account security.

7.3 Account Suspension and Termination

We reserve the right to suspend or terminate your account in cases of suspected fraud, violation of these Terms, non-compliance with regulatory requirements, or other activities that pose a risk to our platform or other users. Account suspension or termination may be immediate and may result in the loss of access to services and funds until the matter is resolved.

8. Privacy and Data Protection

We are committed to protecting your privacy and personal information in accordance with applicable data protection laws and regulations. Our data collection, processing, and protection practices are detailed in our comprehensive Privacy Policy, which is incorporated into these Terms by reference.

8.1 Data Collection and Processing

We collect and process personal information necessary for the provision of our services, regulatory compliance, and business operations. This information includes identification documents, financial information, transaction data, and technical information related to your use of our services. All data processing is conducted in accordance with our Privacy Policy and applicable data protection laws.

8.2 Data Security and Protection

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, and destruction. These measures include encryption, access controls, monitoring systems, and regular security assessments. We maintain compliance with industry security standards and regulatory requirements.

8.3 Data Sharing and Disclosure

We may share your information with third parties when necessary for service provision, required by law or regulation, or with your explicit consent. All third-party relationships are governed by appropriate data protection agreements and security requirements. We do not sell, rent, or trade your personal information for marketing purposes.

9. Regulatory Compliance and Financial Crime Prevention

As a financial services provider, we are subject to extensive regulatory requirements and are committed to preventing financial crime, including money laundering, terrorist financing, and fraud. Our compliance framework is designed to meet or exceed regulatory requirements in all jurisdictions where we operate.

9.1 Anti-Money Laundering (AML) Compliance

We implement comprehensive AML procedures in accordance with applicable laws and regulations, including the Central Bank of Nigeria guidelines and international AML standards. These procedures include customer due diligence, transaction monitoring, suspicious activity reporting, and ongoing risk assessment. You agree to cooperate with all AML requirements and to provide accurate information for compliance purposes.

9.2 Know Your Customer (KYC) Requirements

We are required to verify the identity of all customers and to maintain current information about their activities and risk profiles. You agree to provide accurate, complete, and up-to-date information during the onboarding process and to update this information as required. We may request additional verification documents at any time to ensure ongoing compliance.

9.3 Transaction Monitoring and Reporting

We monitor all transactions for suspicious activity and are required to report suspicious transactions to relevant regulatory authorities. You acknowledge that we may delay, block, or report any transaction that appears suspicious or violates applicable laws or regulations. We are not liable for any losses resulting from compliance-related actions.

10. Intellectual Property and License

All content, features, and functionality available through our services, including but not limited to text, graphics, logos, software, and design elements, are owned by Numero or our licensors and are protected by intellectual property laws and regulations.

9.1 License to Use Services

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our services for their intended purposes. This license does not include the right to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information obtained from our services.

9.2 API Usage and Integration

If you use our API services, you are granted a limited license to integrate our APIs into your applications in accordance with our API documentation and usage guidelines. You may not reverse engineer, decompile, or attempt to extract source code from our APIs, and you must comply with all rate limits and usage restrictions.

11. Disclaimers and Limitations of Liability

While we strive to provide reliable and secure financial services, there are certain limitations and disclaimers that apply to our services. These limitations are designed to protect both parties and reflect the inherent risks and limitations of financial services and technology platforms.

10.1 Service Availability and Performance

We strive to maintain high service availability and performance, but we do not guarantee that our services will be available at all times or that they will perform without interruption or error. Our services may be temporarily unavailable due to maintenance, technical issues, regulatory requirements, or other factors beyond our control. We aim to provide 99.5% uptime but cannot guarantee continuous availability.

10.2 Exchange Rate and Market Risks

Exchange rates are subject to market fluctuations and may change between the time of quote and transaction execution. We do not guarantee specific exchange rates or the timing of rate changes. You acknowledge that exchange rate fluctuations may affect the value of your transactions and that you bear the risk of such fluctuations. Our exchange rates are based on current market conditions and may vary throughout the day.

10.3 Regulatory and Compliance Risks

Financial services are subject to extensive regulatory requirements that may change over time. We cannot guarantee that our services will always comply with all applicable regulations in all jurisdictions. You acknowledge that regulatory changes may affect the availability or terms of our services and that you are responsible for ensuring your use of our services complies with applicable laws in your jurisdiction.

10.4 Limitation of Liability

To the maximum extent permitted by applicable law, our liability for any claims arising from or related to these Terms or our services is limited to the amount of fees you have paid to us in the twelve months preceding the claim. We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, data, or business opportunities, or any damages resulting from regulatory actions, compliance failures, or third-party service disruptions.

12. Indemnification and Defense

You agree to defend, indemnify, and hold harmless Numero and our officers, directors, employees, agents, and affiliates from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from your use of our services, violation of these Terms, or violation of any applicable laws or regulations.

11.1 Scope of Indemnification

Your indemnification obligations extend to all claims, actions, proceedings, and demands arising from or related to your use of our services, including but not limited to claims of intellectual property infringement, regulatory violations, fraud, money laundering, unauthorized transactions, data breaches, and any other activities that violate these Terms or applicable laws.

11.2 Defense and Settlement

We have the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims. You may not settle any claim without our prior written consent, and we may settle any claim without your consent if we determine that such settlement is in our best interests.

11.3 Costs and Expenses

You agree to reimburse us for all costs and expenses incurred in connection with any indemnified claim, including but not limited to legal fees, court costs, settlement amounts, regulatory fines, and any other expenses related to defending against or resolving such claims. This obligation survives the termination of these Terms.

13. Termination and Account Closure

These Terms remain in effect until terminated by either party. Termination may occur for various reasons including violation of these Terms, regulatory requirements, or business decisions. We will provide appropriate notice of termination and ensure that your rights and obligations are properly addressed.

12.1 Termination by You

You may terminate these Terms and close your account at any time by contacting our customer support team and following the account closure procedures. Upon account closure, you will lose access to our services, and any remaining balances will be processed according to our standard procedures and applicable regulatory requirements.

12.2 Termination by Us

We may terminate these Terms and close your account for various reasons including violation of these Terms, non-compliance with regulatory requirements, suspected fraud, or other activities that pose a risk to our platform or other users. We will provide appropriate notice of termination and the reasons for such action.

12.3 Effects of Termination

Upon termination, your right to use our services immediately ceases, and you must destroy any copies of our materials in your possession. We will process any remaining balances and provide you with a final statement of account. Certain provisions of these Terms, including those relating to intellectual property, privacy, and liability limitations, will survive termination.

14. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Nigeria. Any disputes arising from or relating to these Terms or our services will be resolved through appropriate legal processes and in accordance with applicable laws and regulations.

13.1 Applicable Law

These Terms and your use of our services are governed by the laws of Nigeria, without regard to conflict of law principles. Any legal action or proceeding relating to these Terms or our services must be brought in the courts of Nigeria, and you consent to the jurisdiction of such courts.

13.2 Dispute Resolution

We encourage you to contact our customer support team to resolve any issues or disputes before pursuing legal action. If informal resolution is not possible, disputes will be resolved through appropriate legal processes in accordance with Nigerian law and applicable regulatory requirements.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, technology, legal requirements, or business practices. We are committed to transparency regarding any changes to these Terms and will provide appropriate notice to ensure that you are informed of any modifications that may affect your rights or obligations.

14.1 Notification of Changes

When we make changes to these Terms, we will update the "Last updated" date at the top of this document and provide notice of significant changes through multiple channels, including email notifications, in-app notifications, and prominent announcements on our website and mobile applications.

14.2 Continued Use and Acceptance

Your continued use of our services after any changes to these Terms indicates your acceptance of the updated terms. If you do not agree with any changes to these Terms, you must immediately cease using our services and discontinue any further interaction with our platforms.

16. Contact Information and Support

We provide multiple channels for customer support, technical assistance, and general inquiries. Our customer support team is trained to handle various types of inquiries and to escalate complex matters to appropriate specialists when necessary.

15.1 General Support and Inquiries

For general support, technical assistance, and general inquiries, please contact us at support@usenumero.com. This email address is monitored by our customer support team, which aims to respond to all inquiries within twenty-four hours during business days.

15.2 Technical Support and API Assistance

For technical support related to our API services, integration assistance, and developer-related inquiries, please contact us at developers@usenumero.com. Our technical team provides comprehensive support for API integration and technical implementation.

15.3 Business Development and Partnerships

For business development inquiries, partnership opportunities, and enterprise service discussions, please contact us at business@usenumero.com. Our business development team is available to discuss custom solutions and partnership opportunities.